Frequently Asked Questions
Explore answers to our most common queries, designed to help you get the details you need with ease and speed.
How can I schedule an appointment with Onsighte?
You can book an appointment directly on our website to find a convenient time.
How much experience do I need in order to request assistance?
Onsighte contractors are prepared for all types of do it yourselfers, ready to provide clear instructions without assuming your level of expertise and ready for any and all questions you may have. Onsighte is also for those who just have questions about services in case you feel like you are being scammed by another company.
What if I go over my allotted scheduled time?
Calls will usually end automatically. Should the call go past the allotted time, you will not be charged an additional fee unless you have scheduled a back to back appointments.
What if the suggested repair doesn’t work?
Our primary goal with Onsighte is provide you expert repair suggestions. As with any repair, there is no 100% guarantee. Once you repair one issue, another might appear. Whatever it is that had you call us in the first place could have caused, or may have been caused by something else. Should that be the case, we will guide you through the other repair, if we can, within the time allotted or we will need to schedule another paid appointment.
Can I request someone to come in person?
We do not have technicians that will arrive in your house in person to either complete or assist with a repair. There is a possible option where you can hire your own “handyman” and we can guide them through the process should you make an appointment.
Frequently Asked Questions
Find clear, concise answers to common questions about Onsighte’s services, helping you get the most from your experience.
Getting Started with Onsighte
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Using Onsighte’s Features
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Finalizing Your Experience
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Frequently Asked Questions
Explore common inquiries with detailed answers to help you get the most from Onsighte.
Booking an Appointment
Find out how to schedule your visits quickly and conveniently through our platform.
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Using the Blog
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